Returns Policy & Warranty

Returns Policy

The Returns Policy is applicable to all purchases made in our shops or online.

 

Our Commitment

At Mobie, we're dedicated to ensuring your satisfaction with every purchase, whether made in-store or online. Our return policy is designed to offer flexibility and peace of mind.


Our Universal 14-Day Return and 1-Year Quality Guarantee:

- All products(excluding screen protectors) are eligible for a no-questions-asked return within 14 days of receipt, and if any quality issues arise within a year of purchase, we offer free repair or replacement for both online and in-store orders. Please note, screen protectors are not eligible for return or exchange.
- If a return or exchange is necessitated by an error on our part, we will cover the round-trip shipping costs.
- If the return is due to the customer's choice of incorrect color or model, the customer is responsible for the return shipping costs.

 

How to Proceed with Your Return or Exchange:

Online Purchases:

 

  1. Contact us at websales@mobie.co.nz with your order number (format: MobieXXXX), and photos of the product you wish to return or exchange.
  2. Follow the guidance of our customer service team to return the product to any of our physical stores or to our designated return address.
  3. We will process your return or exchange within 2 business days upon receipt.


In-Store Purchases:

- For items purchased in-store, please return to the purchasing location with the product for immediate service regarding repair, replacement, or refund.

 

If You Cannot Visit a Store:

  1. Email websales@mobie.co.nz with proof of purchase, the store of purchase (to help us locate your order), and photos of the product.
  2. Follow the guidance of our customer service team for the return process.
  3. Your return or exchange will be processed within 2 business days.


We're here to ensure a smooth and satisfactory shopping experience. If you have any further questions or need assistance, don't hesitate to reach out.

 

Warranty

Under the Consumer Guarantees Act 1993 ('CGA'), you have guaranteed legal rights for  the product you purchase in our shops or online

 

Screen Protectors DO NOT have Any Warranty.